Terms and Conditions
Main Activity
Be Home Madrid specializes in the full-service management of premium properties located in the finest areas of central Madrid, available for short-term seasonal rentals. All properties are fully furnished and equipped with complete kitchen utensils, appliances, high-speed internet and WiFi, premium 300-thread-count 100% cotton bed linen (2 sets per bed), and 550g 100% cotton white towels (2 sets per guest).
Our properties are available for short-term stays with a justified temporary purpose. We prioritize guests traveling for work, studies, medical treatment, specialized training, or any other temporary relocation in accordance with Article 3 of the Urban Leases Act. Our properties are only available on specific dates, as owners occupy their homes during other periods. For this reason, stays must be temporary and justified, and availability is subject to each owner's schedule. Booking requires the signing of a rental agreement and the payment of a security deposit in accordance with applicable regulations.
Our additional services are delivered with the utmost care and attention to detail, including property maintenance, full guest assistance throughout your stay, and personalized tourist, cultural, and gastronomic guidance.
Find Your Home in Madrid
Browse our listings to find the property that best suits your comfort standards and travel needs, and reach out to us to discuss specific features and availability. If you don't find what you're looking for on our website, we can offer properties from our trusted commercial partners and help you find the ideal seasonal home for your stay in Madrid.
Booking Request
Once you contact us with your details and requirements (check-in and check-out dates, number of guests, preferred area, additional services, property features, and estimated budget), we will get back to you as soon as possible — please allow for weekends, time zones, and public holidays. Based on availability, we will send you a tailored proposal with the properties we believe best match your needs, including a link to our website or an informational dossier, along with the booking price specifying the administrative fees, agency management fee, and end-of-stay cleaning fee, which are charged separately.
Length of Stay
The minimum stay in our properties is one month and the maximum is eleven months. We reserve the right to decline requests that fall outside these terms.
We offer special discounts based on the length of stay.
Seasons
Our rental prices vary by season and may fluctuate by approximately 25% between peak and off-peak periods. Peak seasons are as follows: — February 15 to July 15
— September 15 to November 15
— December 15 to January 15
Booking Confirmation
Our proposals are valid for 3 to 5 days from the date they are sent by email. Please confirm your acceptance via email within that period. The property will then be held exclusively for the agreed number of guests, dates, and pricing conditions until payment is received. If payment is not received within 3 to 5 business days, the property will be released for other requests.
Payments
Rent is paid on a monthly basis. Upon booking confirmation, we will send you payment instructions. Payment must be completed within 2 to 4 business days (depending on your check-in date) by bank transfer or credit card through our payment platform. Once the deposit is reflected in our account, we will send you a Booking Confirmation as proof of payment, including all details and conditions. Any remaining balance must be settled upon arrival.
The reserved property cannot be occupied until full payment has been received for the first month's rent, the end-of-stay cleaning fee, administrative and agency fees, and the security deposit.
All prices are in Euros. Transfer costs are not covered by BeHomeMadrid, so the amount received must match the agreed payment exactly. Any outstanding balance upon arrival must be paid by credit card at check-in. American Express cards are not accepted.
Cancellation Policy
The amount retained from the booking payment depends on when the cancellation is made:
— Between 15 and 30 days before arrival: 50%
— Between 8 and 15 days before arrival: 75%
— 7 days or fewer before arrival: 100%
In the event of cancellation due to force majeure by either party, the full amount paid will be refunded.
Services
All our properties include TV, high-speed WiFi, and internet access. Be Home Madrid is not responsible for service interruptions caused by the provider or for incompatibilities between personal devices and the modem/router.
Utility consumption (electricity, water, and gas) must be used responsibly, with consumption limits set per property. Any usage exceeding the established threshold will be charged to the guest and invoiced separately or deducted from the security deposit.
The end-of-stay cleaning is not included in the rental price and will be detailed in the additional charges at the time of booking.
We offer 24-hour guest assistance in both Spanish and English throughout your stay. Each property comes with its own instruction manual (optional), as well as local contact and emergency numbers.
Every property is covered by a special civil liability insurance policy, in addition to contents and building insurance. However, tenants' personal belongings are not insured and remain their sole responsibility.
Baby cots, strollers, and extra beds are available at an additional cost.
Security Deposit as Additional Guarantee
In accordance with current regulations, the statutory deposit is lodged with IVIMA, and an additional guarantee is held via credit card authorization to cover potential damages or unpaid amounts, without this constituting a direct charge on the card. The additional guarantee is a mandatory requirement for every booking. The amount is set by the property owner and will be at least 20% of the total booking value, depending on the property and rental terms. It must be paid before or at check-in by credit card or bank transfer, and serves as coverage for any damage to furnishings, missing inventory items, excess utility consumption, or additional cleaning required upon departure.
Any remaining balance after deductions will be refunded within 15 days of the end of the stay. If an incident arises whose resolution exceeds 15 days or for which a specific amount cannot yet be determined, the deposit will be held until the matter is resolved, at which point the remaining balance will be returned.
Rental Agreement
Upon request, a draft Short-Term Seasonal Rental Agreement can be sent by email for review prior to arrival. The original will be signed by both parties at check-in.
Check-In
Please provide us with your travel itinerary and estimated arrival time. We kindly ask that you notify us promptly of any delays or changes so we can coordinate your check-in with our team. A member of our staff will be there to welcome you.
We will hand over the keys, walk you through all property details — appliances, neighborhood highlights, and nearby points of interest — and sign the original Rental Agreement. Any outstanding balance will be collected at this time.
Standard check-in hours are Monday to Saturday, 9:00 AM to 9:00 PM. Check-ins outside these hours or on Sundays will incur an additional fee of €30 to €50 (+VAT), payable upon arrival.
Check-Out
Please inform us of your estimated departure time in advance. We are flexible with check-out times provided there is no incoming guest the following day. Checkout is generally requested by 12:00 PM. If you need extra time, we can arrange for your luggage to remain at the property. If your check-in is before 7:00 AM or your check-out is after 9:00 PM, an additional day will be charged.
Please ensure no personal belongings are left behind. The cost of returning any forgotten items will be charged to the tenant and deducted from the security deposit.
We kindly ask that you:
— Turn off all lights and close all windows
— Remove all rubbish and leave no dirty dishes in the kitchen
— Leave the property in a clean and orderly condition
— Leave all keys and remote controls (TV, air conditioning) in a visible location
Once vacated, our team will conduct a property inspection. Any issues identified will be duly reported and the corresponding amount deducted from the security deposit.
House Rules & Regulations
— The property is strictly for residential use. It may not be used for social events, commercial, industrial, or mercantile purposes, gambling, auctions, or any activity that compromises the safety of the property, its occupants, or neighbors.
— Parties and any noise disturbances late at night are strictly prohibited. Guests are expected to be respectful neighbors and maintain considerate, civic behavior within the community.
— The number of occupants must not exceed the number stated in the Rental Agreement.
— The person who signs the Agreement is responsible for the property and its contents, and for any damage incurred during the stay. They are equally responsible for the conduct of all members of the group, who must comply with community rules and maintain appropriate behavior, avoiding any disruptive, unhealthy, hazardous, or unlawful activities. The storage of flammable, explosive, or corrosive materials on the premises is strictly forbidden. The property owner will be financially compensated for any physical or reputational damages as applicable
— Tenants may not carry out any works or modifications to the property, including the use of drills or making holes in walls or floors. Upon check-out, the property must be returned in the same good condition in which it was received.
— Utilities must be used responsibly.
— Pets are not permitted unless explicitly requested and approved in advance.
— Smoking is strictly prohibited in all properties, hallways, elevators, and common areas of the building.
— In the event of unforeseen, exceptional, or force majeure circumstances affecting the property that require major works or repairs to the building or surroundings, whether ordered by the City Council, any competent public authority, or the Building Owners' Community, that materially impact the tenant's use of the property or result in early termination of the Agreement, the tenant may vacate the property and BeHomeMadrid will refund the rent paid for any days following the date of departure. BeHomeMadrid shall not be held liable for any inconvenience or damages caused to the tenant under such circumstances, and will make every effort to offer an alternative property of similar standards.
— As the property is let for seasonal use, any commercial, professional, or business activity is expressly prohibited. Likewise, any conduct that disrupts normal coexistence or disturbs the rest of neighboring residents, including private parties, noise pollution, or immoral, unsanitary, or unlawful behavior, is strictly forbidden. Occupants may not make any disturbing noise between 11:00 PM and 10:00 AM. The storage or handling of explosive or flammable materials is expressly prohibited. Pets are not permitted without the express consent of the owner. Repeated complaints evidenced by formal notifications from the Building Owners' Community will constitute grounds for Be Home Madrid to terminate the rental agreement.
Any breach of the above rules will result in the immediate termination of the agreement. The tenant and all occupants will be required to vacate the property immediately, forfeiting all amounts paid, including rent and the security deposit, as compensation for damages and as a contractual penalty.
— BEHOMEMADRID SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY LOSS OR MATERIAL DAMAGE TO THE TENANT'S PERSONAL BELONGINGS, WHETHER DUE TO THEFT OR OTHERWISE, NOR FOR ANY PERSONAL INJURY SUSTAINED BY THE TENANT OR OTHER OCCUPANTS OF THE PROPERTY. MINORS MUST BE SUPERVISED BY A RESPONSIBLE ADULT AT ALL TIMES.
Data Protection
At BeHomeMadrid, the privacy of our clients is a matter of the utmost importance, handled with the highest level of care and diligence. We have updated our Privacy Policy to reflect the latest developments and to align with the European General Data Protection Regulation (GDPR), which came into force on 25 May 2018. We are fully committed to compliance with all applicable personal data protection legislation, including Organic Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December, approving the LOPD Development Regulations.
The information you provide is used solely to deliver the requested service and process the corresponding invoice. Your data will be retained for the duration of the commercial relationship or for as long as required to meet legal obligations. Data will not be shared with third parties except where legally required. You have the right to request confirmation of how your personal data is being processed, as well as the right to access, correct, or request deletion of your data when it is no longer necessary.
We invite you to read our full Privacy Policy in the Legal Notice at the bottom of our website: www.behomemadrid.com.